Reservation number: (042) 111 463 446

3 C3 Noor Jehan Rd, Block C3 Block C 3 Gulberg III, Lahore, Punjab 54660


1.1 Indigo Hotel (“we” or “us”) is a data controller of the personal information we receive from or collect about you. We can be contacted at the following: 3 C3 Noor Jehan Rd, Block C3 Block C 3 Gulberg III, Lahore, Punjab 54660, Pakistan

1.2 We are committed to protecting the privacy and security of your personal information.

1.3 This privacy notice describes how we collect and use personal information about you during and after your relationship with us.

2 The kind of information we hold about you

2.1 We will collect your personal contact details such as name, title, address, telephone number(s) and email address.

2.2 We may also collect details of any disabilities or other health issues that you have if we need them to administer your visit to our hotel.

2.3 We may also collect some information about you as you use our website (including your IP address), as described further in the ‘Cookies’ section below. 

2.4 We will record CCTV footage of you when you visit our hotel.

3 How is your personal information collected?

3.1 We collect personal information about you when accommodation, a conference or banqueting function, a wedding, or dining, either using our website or by phone. We may collect further information from you if you otherwise correspond with us by phone or email.

3.2 We will also collect your name and email address if you register to use the free Wi-Fi network at our hotel.


3.3 This section explains how our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

3.4 You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


4.1 We will collect, store, use, and share information about you in order to administer our relationship with you as our customer and to manage our business more generally.


4.2 We will use this information to perform the contract we have entered into with you – i.e. to contact you (including as necessary to send you confirmation you have booked through us) and to verify your identity when you visit our hotel.

4.3 We may also use this information in other ways when it is in our legitimate interests to do so – i.e. so we can respond to your inquiries or to process your requests in relation to your information.  Where we don’t need (under applicable data protection law) to gain your express consent to send you marketing materials or other information about our hotels or events, we will do so again in order to achieve our legitimate interests.

4.4 We may also process the personal information that you provide to us in order to comply with our legal obligations, where we need to protect your interests (or someone else’s interests), or where it is needed in the public interest.

4.5 Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.


4.6 As described above, we may collect certain information from you when you use our site.  We will use this to ensure that content from our site is presented in the most effective manner for you and for your computer, making the site easier for you to use and providing you with access to all parts of the site.

4.7 We also use this information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.


5.1 We will share your personal information with the following third parties where required by law, where it is necessary to administer the working relationship with you, or where we have another legitimate interest in doing so.

5.2 “Third parties” includes third-party service providers (including contractors and designated agents), and other entities within our group. The following activities are carried out by third-party service providers: administering CCTV, administering payments made over the website, assisting with our marketing campaigns  

5.3 Our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

5.4 We will share your personal information with other entities in our group, for example as part of our regular reporting activities on company performance and business planning, for system maintenance support, and for hosting of data

5.5 We may share your personal information with other third parties, for example, if our business or assets are to be acquired by another company. We may also need to share your personal information with a regulator or otherwise to comply with the law.

5.6 We may share your data with, but are not limited to, our preferred Debt Collection Agencies/Field Tracing Agents and Doorstop Collection Agents whom our company has instructed to recover any unpaid debt owed to us by yourself.  This is all based on our Legitimate Interests.


6.1 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we aim to limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.


7.1 We will only retain your personal information for as long as we consider it necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, the applicable legal requirements and other factors that we consider relevant.

7.2 We retain CCTV footage for a period of three years

7.3 In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.


8.1 Under certain circumstances and subject to certain conditions, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it

Request the transfer of your personal information to another party.

8.2 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

8.3 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

8.4 In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing. To withdraw your consent, please contact us using the contact details at the top of this privacy notice. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.


9.1 We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.